REFUNDS & CANCELLATIONS
There are NO REFUNDS for products purchased online. However, tram tickets unused due to weather are valid for one year from the original date of purchase. If you have any questions you can reach us by calling 505-242-9052.
We do not allow pets on the Tram unless they are service animals that are tasked trained. We do provide kennels, at no charge, at the lower terminal of the Tram for our gets to keep their pets. Do keep this in mind if you are planning to hike up the mountain and ride down.
Bikes are not allowed on the tram car.
Alcohol is not allowed on the tramway and open containers of alcohol are not permitted. Please be sure your water bottles are closed and food is in a container.
Due to safety and privacy concerns, Sandia Peak Tram Company and Sandia Peak Ski Area prohibit the operation or use on or above the resort property of unmanned aerial systems (UAS), or drones, by the general public – including model aircraft by recreational users and hobbyists – without the prior written authorization from Sandia Peak Tram Company and Sandia Peak Ski Area. The prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within the area boundaries. This prohibition extends to any devices launched or operated from resort property, as well as any launched from private property outside of the resort boundaries. Please contact resort management at 505-242-9052 if you have any questions or if you seek prior authorization to operate any such device. Any authorized operation of drones on or above resort property will be governed by the Federal Aviation Administration (FAA) rules and regulations, local law enforcement, and/or U.S. Forest Service rules, as well as those policies separately established by this resort, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability. Any violation of this policy may involve suspension of your access privileges to the resort, or the revocation of your season pass, as well as confiscation of any prohibited equipment, and may subject violators to any liability for damages, including but not limited to, damages for trespass, violations of privacy, and physical injuries to persons and/or property as well as legal fees.